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SCHEDA PRODOTTO
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1Y Net.Cover Adv., f/ FL-IE2-L1-01
Maintenance plans for business continuity Net.Cover provides dedicated and comprehensive Sup. for your network. You get the highest levels of technical Sup., superior risk mitigation measures and proactive services to ensure high-availability, business continuity, and peace of mind. You can purchase Net.Cover Sup. contracts at any time. Conditions may apply for warranty-expired products or products with a lapsed Net.Cover contract.
Multi-level technical phone Sup., priority queuing, and Adv. product replacement are available in this comprehensive Sup. program. These services are designed to Sup. maximum uptime and ease troubleshooting of vital network HW and SW issues. This broad selection of Sup. options extends from the access edge to the most mission-critical core components and supports applications ranging from Std. EntP. connectivity to IP voice, video, security and data delivery.
Direct Account Sup. Elite Clients will be in direct touch with Allied Telesis account managers and specialists who will assist in the selection of solutions and technologies that best fit their business needs and will guide through the Sup. organization for faster problem resolution.
Configuration Assessment Have your supported device's configurations verified and assessed by our TAC specialists who will suggest improvements, corrections and optimizations for achieving the best performance out of your Allied Telesis network.
TAC Live Sup. Subscribing to a Net.Cover plan, whether Elite, Adv. or Preferred, will entitle you to receive live Sup. from Allied Telesis TAC specialists who will guide you step by step for identifying and solving network related issues. Net.Cover Client's requests will be prioritized according to the subscribed plan and will be granted live phone access through local toll free numbers. Please check our website for the up to date list of phone numbers for your country.
Allied Telesis TAC is staffed by engineers with expertise, in both Allied Telesis products and a wide range of networking technologies.
- Phone, email, Web - Configuration assessment - Root cause troubleshooting - Priority access - Escalation management
HW Sup. Providing HW troubleshooting and fault diagnosis. Allied Telesis HW Sup. will cover the cost of repairs in the event of a HW failure, preventing any unforeseen expenses. The Adv. HW Replacement option ensures a minimum of network downtime for mission critical applications. Clients without a valid Net.Cover maintenance plan will receive instructions for basic HW troubleshooting while Net.Cover Clients will be guided through the failure analysis procedure for fast diagnosis and resolution.
- HW repair and return - NBD Adv. HW replacement - HW failure diagnosis
Sup. Portal Net.Cover Clients will be registered to the Allied Telesis Sup. Portal with access to the premium section of the Knowledge Base as well as tools for faster and easier management of their maintenance contracts.
SW Sup. Allied Telesis SW Sup. provides online access to SW Upg., updates and bug fixes for all products covered. These updates deliver timely features and enhancements in response to the constant changes that our customers experience in their networking environments.
- 24 x 7 SW access - SW updates and upgrades - Release notes and documentation
Online Services The Allied Telesis interactive Sup. and information network is available 24 hours a day, seven days a week providing convenient, immediate access to a wealth of information and an online service portal to submit and track technical Sup. incidents.
- 24 x 7 x 365 self-service tools - Online incident management - Access to the Knowledge Base
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Tutti i prezzi NON sono comprensivi di IVA.
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