- Telephone/Web-based Support - for basic configuration assistance 24x7\n- Software/Firmware Updates - for all software and firmware updates and upgrades\n- Hardware Replacement - Advance Exchange for replacement of defective hardware\n- Support Tools - access to Dell SonicWALL's electronic support tools 24x7 Support\nDesigned for customers who need continued protection through advanced technical support and ongoing firmware updates. SonicWall 24x7 Support provides direct technical assistance 24 hours a day, 365 days a year plus firmware updates and hardware replacement. 24x7 Support services include:\n- Chat/Email/Web/Telephone Support - for technical assistance\n- Software/Firmware Updates - for all software and firmware updates and upgrades\n- Hardware Replacement - Advance Exchange for replacement of defective hardware\n- Support Tools - for access to SonicWall's electronic support tools Customers with mission-critical network requirements cannot afford downtime. Available in one-, two- and three-year agreements, SonicWALL Dynamic Support 24x7 is an around-the-clock support service.
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